Refund Policy
Last updated: January 9, 2025
Overview
We want you to be satisfied with your purchase. Please review our refund policy below.
Refund Conditions
Technical Issues
If video generation fails due to technical issues on our end, you are eligible for a full refund.
Service Not Received
If you did not receive the credits or service you paid for, contact us within 14 days for a refund.
Refund Timeframe
Refund requests must be made within 14 days of purchase.
Refund Process
- Contact support at support@videogenhub.com
- Provide your order number and reason for refund
- We will process your request within 5-7 business days
Non-Refundable Situations
- Credits that have already been used
- Subscription fees after the billing cycle has started
- Change of mind after service has been delivered
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Contact Information
VideoGenHub
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Contact Information
VideoGenHub